management systems on the market. Its years of experience are reflected in the high quality of its associated services and, more importantly, in the fact that it provides so many pre-configured elements to accelerate any process automation project.
mapping approach to understanding and finding relevance within text holds great promise over traditional methods…. Full credit goes to iKVA in advancing this to usable and industry-specific solutions.
Eigen is an innovative NLP company with a solid vision to eventually break down the barrier between unstructured and structured data. Its initial focus on R&D for complex financial documents, alongside the gathering of millions of domain-specific training documents, has paid off by producing a high-performing, highly accurate, and scalable platform.
an innovative way to add distributed trust and immutability to your existing file systems and applications using blockchain. We have been researching the use of blockchain in information management for over four years, and in our analysis this is the first of its kind.
blockchain to meet specific industry needs beyond generic record or financial transactional requirements.
Appian’s focus with IDP (cognitive capture) is to provide a full array of process options in a low-code environment that can quickly build highly targeted applications for your business. We like this approach a lot, as capture without process has limited value.
figured out how to make deep learning workable for intelligent process automation (IPA). The company has an impressive strategy to democratize neural networks and bring the benefits into mainstream document workflows.
The company could disrupt the cognitive capture market by applying content analytics AI methods to classify and extract data, and its “librarian robot” approach could help organizations maximize their ROI from current and new RPA investments.
Veritone has charted an ambitious path with its “OS for AI” plan. Companies looking to build an internal AI practice should consider Veritone on their shortlist of vendors, especially for projects requiring data classification and extraction from audio and video files.
Rule14 is among the new breed of disruptive AI software providers that have figured out how to make deep learning work to solve practical business problems. Any company or government agency that wants to build and maintain an internal AI practice should put it on the shortlist.
Cloudhub360 may be a classic case of the sum of the parts being greater than the whole. The combination of conversational AI and intelligent data processing is what makes the Cloudhub360 platform well-suited to any customer service process where document processing is involved.
Skilja has been flying under the radar for years as a trusted supplier of cognitive capture tools to other companies. The introduction of Tegra services that require only a single call opens the door for Skilja to sell to a much larger and wider market.
Oracle is the enterprise blockchain dark horse. With the company’s deep roots in supply chain, financial services, healthcare, and government, it always made more sense for Oracle to embrace blockchain than it did for some of its competitors, and unsurprisingly it is gaining traction in these very sectors.
There is no question that ScaleHub checks the innovation box with a bold marker. The use of crowd platforms to augment AI-based cognitive capture makes a great deal of sense; although AI certainly improves the speed of capture processing and accuracy rates, it has its limitations.
Parascript continues to develop new solutions with applied AI from its innovative R&D team. The team’s deep and rich knowledge in non-textual recognition, combined with more ML experience than many in the capture space, positions Parascript as a vendor to watch in cognitive capture.
Finally, it is important to note that Guru is used less as a replacement system and more as an augmentation layer on top of your existing systems, bringing relevant, accurate, and timely knowledge into employees’ workflows. So, rather than ripping and replacing the information silos within a traditional intranet or within employee communication and productivity systems like Slack, Teams, or Salesforce, it integrates with what is already there.
LTO Network is a hybrid blockchain application development platform for securing, verifying, and exchanging enterprise information. That’s not unusual, as there are many such platforms and applications around today; however, LTO Network stands apart.
In our analysis, Minit does this segmentation of the hierarchies exceptionally well thanks to their Hierarchical Process Mining capability, making it easy for an end user to understand process at the high level as well as drill further down or even upward to understand the actual “as-is” situation.
AI textual analysis methods have been in use in these markets for at least 15 years, but a deeper dive into Cortical.io reveals a novel technology platform that underpins these products and likely future applications.
As organizations try to scale, one of their largest challenges is not having a handle on the true “as is” situation. The use of FortressIQ’s innovative approach to automating business analysis should, at the very least, create a much more accurate picture of business reality, more quickly.
Viva Topics technology is good and builds on solid foundations; arguably, it is the most advanced KM system to come to the market.
Grooper represents one of the more remarkable corporate and technology pivots we have seen. A company that was well known and long established in the capture/scanning market reinvents itself as a data integration platform vendor. What it has done so far – and it has taken seven years of development work – it has done well.
All cognitive capture products do much the same thing: capture documents and process them through a workflow. But they also typically require a lot of time to design, integrate, implement, and maintain. KnowledgeLake Cloud has bundled and built all these parts and pieces into a single cloud platform that is exceptionally easy to use.
Capture technology has long relied on optimal conditions to work well. Anyline is an innovator in reframing this paradigm and designing a capture system that can work in far-from-optimal conditions, offering a great deal of potential to unlock new markets and use cases.
Though rooted in, and still delivering, enterprise search, Lucidworks is one of the few search vendors that have moved beyond that core use case. Lucidworks is now leveraging its underlying search technology to build broader business applications, most notably for customer service, e-commerce, or product discovery and knowledge management. You can read our report here:
IBM Automation Document Processing is well thought out, from packaging it as a cloud service module (Pak) to the functionality’s breadth and specificity. It would have been easy to rest on their Datacap success and add incremental improvements. Instead, IBM has reimagined, reframed, and rebuilt their capture experience.
Few companies, if any, were prepared for the upheaval caused by Covid-19. A unified platform for both this and potential future upheaval makes a lot of sense, and the fact that Salesforce pulled this together so thoroughly and quickly is impressive.
Splunk’s move in the blockchain arena is important because – though core blockchains themselves are highly secure – today there is little visibility into the infrastructure and broader operating environments running blockchain networks. Splunk offers an alternative to this opaqueness and, as far as we know, the first true blockchain monitoring system on the market.
The use of deep learning to enhance and improve complex search environments is impressive, and outside of major vendors such as Amazon, Google, and Microsoft, it’s rare to see…. Sinequa is taking impressive steps forward, and we will watch with interest as more customers begin to explore and use deep learning within their search platforms and applications.
inboxes are silos holding content that can only be unlocked by manual human interaction. Alkymi automates much of that initial interaction viaman intuitive user interface.
What really comes through is that Google is trying to create a full multi-modal user experience and improved accessibility with Google Workspace. By pulling everything together and providing a richer and more comfortable experience for the user, Google is also laying the foundations to leverage its AI capabilities much further.
Box is by far the most talked-about cloud content management and file sharing service in the ECM community. Indeed, legacy vendors see Box, though grudgingly at times, as the only serious cloud competitor to their more traditional ECM products.
The purpose of Liquid Mode is to improve the reading experience of PDF documents on mobile devices; in short, to ensure readers don’t need to pinch and zoom, and lose the context of the content. Though not specifically designed for accessibility automation, Sensei and Liquid Mode by default meet many of those requirements.
Syntex automates the enrichment and management of SharePoint (and other Microsoft applications) content with Syntex, along with a slew of new features, represents a significant upgrade.
Progress Software is an application development software company with more than two million users and a 30-year-plus track record. Progress provides a low-code digital decisioning platform for business processes; low-code application development tools; digital experience software for chat, mobile, and web apps; and AI/ML tools for developing and operationalizing data science.
In our analysis, what makes Egnyte stand out is its ability to provide a unified platform to govern data and files across both cloud and on-premises repositories, and to automate the analysis and governance of that information in one central place.
BurstIQ is a data exchange network that leverages blockchain technology to build secure data solutions, creating identity profiles by using big data. There should be no shortage of early adopters and firms with relevant innovative business models able to build on the company’s PaaS to extend standard enterprise blockchain security and data analytics capabilities.
Over the past five years, Dropbox has taken enterprise requirements much more seriously. The current incarnation of the Dropbox Business platform is smart, easy to use, scalable, and well worth considering for any large and diverse enterprise content/collaboration situation.
What Citrix has done well is to build a niche for itself, targeting workers and enterprises that leverage multiple, fragmented applications and products, and delivering a platform that can intelligently unify otherwise awkward situations.
Though it is still early, it is hard not to be impressed by the progress and ambition of IPwe. What struck us most is that the company has leveraged both AI and blockchain in an attempt to transform a traditional and slow-moving sector and create a revolutionary new trading marketplace.
IBM has taken an early leadership position in enterprise blockchain and will remain a key player moving forward. However, though its focus on building out networks first makes sense, it will begin to encounter more serious competition soon.
A Hyland employee has demonstrated the power of low-code case management software by quickly developing an app to track employee illnesses and provide assistance during the COVID-19 pandemic.
OpenText has done a lot to modernize and advance Documentum since acquiring it in 2017 while also continuing to support the legacy base platform and products. Documentum is here to stay and will continue to play a key role in large-scale ECM deployments for many years to come.
At Deep Analysis, we have long argued that blockchain should be simplified and made easier for developers to access and implement. The low-code approach here will appeal to developers wanting to get started. More importantly, the approach lays the foundations for creating extensive, if relatively simple, trading ecosystems. The coming year will see more blockchain announcements from Salesforce.
K2 is a well-established company with a strong track record in wide deployments of digital process automation. The company was early to embrace low-code approaches and has a deep bench of partnerships with document-centric vendors across capture, document, and web content technologies.
OpenText is a leading provider of information management and process automation software, as well as analytics, AI/ML, digital experience, and business networks. The company describes its broad portfolio as enterprise information management, spanning both unstructured content (predominately) and data. By pursuing an acquisition-led strategy throughout its 30-year history, OpenText has pushed the firm’s positioning to the edges of the information management market – often filling in unaddressed or niche spaces overlooked by competitors.1 In doing so, OpenText has made digital process automation a core component of its overall strategy of putting information to work.
Hyland has a major commercial footprint in the higher ed market, and its 2020 acquisition of Learning Machine should make for a pretty straightforward integration and upsell to Hyland products and customers. Moreover, this is one of the first major moves by a content management company into the blockchain world and will likely spur its competitors to respond.
Textract may be one small piece of a big Amazon pie, but it is a pivotal piece. Textract is a catalyst for information management buyers and vendors to leverage Amazon Web Services (AWS) as a true platform rather than simply as a provider of cloud storage.
Kofax has a deeper bench in the process automation market and the information management market than many buyers realize. While Kofax has traditionally sold its technologies as standalone products in target markets, it’s more appropriate to think of Kofax as an intelligent automation company with an integrated platform for end-to-end, operational, and customer-facing business processes.
Nintex is one of the most inventive digital process automation companies in the market. The company is successfully executing an innovative sales and marketing plan targeting enterprise-wide deployments of workflow while also pursuing sophisticated process implementations and technology innovations that set it apart.
Attestiv caught our eye early on as a start-up that is ahead of the curve in developing practical applications that leverage blockchain. More importantly, the company has focused in on a specific industry vertical rather than taking the path of many start-ups that try to “boil the ocean.”
DocAuthority is a start-up that has developed a new, patented, AI-based approach called BusinessID™ to identify sensitive information. In our discussions with the firm and in viewing a product demonstration, it is clearly very promising. At the same time, we have some questions about how it actually works.
In 2019, ABBYY expanded its software beyond intelligent capture into intelligent process mining and discovery tools that utilize neural network technology. Both intelligent capture and intelligent process discovery are hot trends in the digital process automation market, making ABBYY an important company for enterprises to keep on their radar. ABBYY acquired TimelinePI in May 2019. This report focuses on the ABBYY Timeline product and evaluates the firm’s positioning in the overall digital process automation marketplace.
Collabware brings to the table a sensible and practical method for managing content both in place and by leveraging a data lake approach. However, the company today has little visibility in the market, and its ambitious plan to rethink governance and RM flies beneath the radar.
Nuxeo Insight has gone further than most in bridging the gap between highly trained data scientists and non-technical business users, making it one of the more effective and useful AI systems for content analysis that we have seen.
Bizagi is a thought leader in cloud-based digital process automation with a significant, widespread installed base in business process modeling and a highly competitive platform for structured processes and case management. Bizagi is most differentiated by its process automation software, which is dynamic and built for fast, scalable deployments, and its business process modeling tool.
IBM is a formidable competitor in the digital process automation market and the information management space. It has years of experience fusing process automation with enterprise content management, content capture, business rules, decision support, and now also RPA and AI/ML for process automation that transforms back-office and customer-facing processes.
At Deep Analysis, we don’t typically research document capture products. However, we made an exception for Alaris as INfuse has the potential to positively impact the broader document management and business application market.
Objective’s Trapeze is a good example of a content-oriented business application that has been designed as a solution to meet a specific problem. It effectively uses advanced technology in the background to add major productivity improvements for the user. If the firm can take this design ethos into other content applications, it has the potential to pivot successfully and grow substantially.
Project Cortex is a significant move by Microsoft to essentially pivot its content management functionality into a knowledge management application. Though only time will tell how successful this shift is, in our opinion it’s a good move for the company.
Generis CARA is a well-known brand within the pharmaceuticals sector, where it competes head-on with Veeva. Outside of that niche, CARA has little visibility. Even so, though Generis is a relatively small company, it has a long legacy and deep levels of expertise in content management.
In terms of innovation, Ripcord checks all the boxes, combining robotics with cloud software for capture. But its uniqueness may also be its weakness. For such a differentiated product, the firm has only limited industry visibility. … That said, Ripcord does represent a step forward in the capture, archiving, and records management world: its speed in capturing and processing paper documents sets a new benchmark.
Parascript is a traditional and long-established OCR/ICR capture vendor with some advanced machine learning and AI capabilities (which it labels Smart Learning) that differentiate it from the pack. However, despite the fact that Parascript is one of the pioneers of text recognition, with the team’s experience dating back to the 1980s, the firm remains small, with limited market visibility.
Alfresco is a visionary company and technology leader in providing content-centric digital process automation for content management and information governance within business operations. The company has a strong R&D focus with open-source software and cloud computing roots, now coupled with a strong drive toward integrating AI/ML with content services and process automation.
Appian is a visionary company and technology leader in the digital process automation space. The company is quick to embrace major technology trends, such as SaaS, cloud, low-code, mobile, social, RPA, and AI/ML – as well as omnichannel, IoT, and other deployment trends.
Bonitasoft is taking a different path than many other process automation vendors by focusing specifically on application developers and how they collaborate with citizen developers. This approach differentiates the company from its competitors that are more focused on building low-code process tools for citizen developers and business analysts.
BP Logix has jumpstarted process design with Process Timeline. This innovative approach merits investigation by testing the product and talking with customers who have deployed the tool.
Catalytic is a fascinating vendor with an easy-to-use, SaaS-based process automation product and a pinpoint focus on achieving widespread deployment across all business people within an enterprise. The company has ambitious plans to remake a mature market that has already been well-plowed by many competitors.
Flowable has carved out competitive differentiation through 1) an open-source process automation platform, 2) integration with native and third-party chat software, 3) a focus on process automation for omnichannel initiatives, and 4) a vision for integrating AI/ML with process automation, including learning which human tasks should be replaced by automation.
FlowForma is a true no-code product designed for business people to improve the efficiency of everyday business processes that are frequently overlooked or seen as “just the way we do things.”
Hyland’s deep knowledge and experience in implementing vertical solutions and functional (cross-industry) business processes differentiates it most in the process automation market.
Over its short life span, Leverton has carved out a solid niche for itself in the real estate software market. But what sets Leverton apart is, in our analysis, that it has built its own (patented) AI stack. This is an approach that appears to go beyond traditional capture and content analysis.
Oracle is the enterprise blockchain dark horse. Its stealthy but deeply funded and well-sourced entry into the market follows Oracle’s well-established pattern: the firm has a history of first dismissing new technologies, only to work quietly and then launch into the new market with full force. …
This report focuses on the enterprise blockchain division within Cisco. The firm seemed intent on leveraging distributed ledgers to enhance its existing strengths at the network layer, but recently we learned that Cisco has essentially stopped investing in blockchain and plans to open-source its work to date. Intriguingly, Cisco had been promising a network-embedded option soon.