Authors:

ECM 1.0 is not going away anytime soon because it still serves a solid and valuable service, particularly to mid-sized firms that have little in the way of control of regular back-office processes. But for larger and more ambitious firms that have already addressed Information Management practices for back-office processes, ECM 2.0 opens up a range of possibilities to leverage the rich, yet currently unloved legacy silos of data they have accumulated, while also extracting more value from new content and automating many more activities down the line.