In The Press

KMWorld: The trust problem with GenAI

This year, I attended nine different events, and they all (under the covers) had two common themes. The first and most apparent was the promotion of generative AI (GenAI). Whether in the form of ChatGPT, Microsoft Copilot, or OpenText Aviator, everyone had some to sell—it’s all the rage right now! 

TechTarget: Possible reasons for Meta disbanding its responsible AI team

However, despite these steps, tech companies will still find it challenging to comply with regulation initiatives in a way that offers business value, said Deep Analysis analyst Alan Pelz-Sharpe. “We have to be realistic and accept that without strong policing of AI, the rush to profit will always win out,” he said. “This is not to say that tech companies want to deliver harmful AI, but the cost and time to ensure they are truly safe does not make business sense.” The systems are so complex that only “enforced, constantly evolving and monitored polices can ensure they deliver responsible and ethical [tools]” Pelz-Sharpe continued.

TechTarget: What IT admins and office workers get in MS 365 Copilot

Copilot’s price tag might be steep, especially in a U.S. economy teetering on the edge of a recession. But there is reason for enterprise IT buyers to give Copilot serious consideration, said Alan Pelz-Sharpe, founder of Deep Analysis. Simple things such as summarizing documents and video calls bring business value to Copilot, along with mobile app integrations that better capture contributions from workers’ phones when they’re in the field or on the go. “Those are known business problems, and those are the kinds of things that address a real need,” Pelz-Sharpe said. “And there’s not much of a battle in the world of generative AI. You know, for all the gazillions of people playing with OpenAI and ChatGPT, what are they doing? Faking their essays? That’s not business value.”

KMWorld: When is good enough enough?

We live in a world rife with disinformation, which has always been the case. It’s a bit different now in that disinformation is propagated and disseminated faster and more widely than ever before, but, ultimately, there always has been inaccurate information, and there always will be. In the world of information and KM, we are (quite rightly) obsessed with accuracy. As the mantra goes: The right information to the right person at the right time. But the question is, must the right information be 100% accurate?

TechTarget: Box adds Google Vertex AI integration for document AI

Document tagging is a less exciting application of generative AI than making flashy artwork, poetry or marketing copy. But it is a real problem among enterprise IT leaders who grapple with ever-expanding document repositories, Deep Analysis founder Alan Pelz-Sharpe said. “You’re not just talking about speeding something up. You’re talking about getting rid of manual key entry and reducing errors — real business value,” Pelz-Sharpe said. “That’s not an area that Box has played in before, and it definitely opens up huge opportunities for them. But it’s all down to what they do with this opportunity — whether they let it slip between their fingers or they really run with it.”

reworked: Legacy Systems Just Won’t Quit, So Here’s How to Manage Them

To complete a task somewhat intuitively with an older interface, a translation step is needed. In other words, something needs to “click” in order for employees to get used to an outdated system. One of the main things businesses can do (in lieu of replacement) is modernize their application interfaces to make legacy systems easier to work with. Alan Pelz-Sharpe, IT industry expert and founder of Deep Analysis, agrees. “Simply updating and modernizing a UI can make a world of difference,” he said. “If remote access is required and wasn’t available in the original implementation then you can potentially migrate the legacy system to the cloud. So whether it’s just a dated UI or challenges accessing it, there are pretty straightforward ways to fix those challenges.”

TechTarget: New Box Hubs uses AI to curate content, target users

“Box Hubs is a good new product for Box,” he said. “The key to understanding its value is that end-user teams or groups can essentially curate their own relevant data sets, and then leverage Box AI to automate some of the work involved in summarizing and searching.” It makes sense for Box to focus its AI on users’ daily workflow needs, but Pelz-Sharpe said the vendor would be wise to apply AI to enterprises’ years of stored content as well. “We would like to see Box utilize AI services more on the back-end repository as years of content accumulation — much of it now redundant — could benefit,” he added.

TechTarget: Automation Anywhere intros new generative AI tools

Automation Anywhere’s new offerings are for organizations that have a good handle on ways robotic process automation (RPA) works for them, but need help “accelerating rollout, diversifying the teams who can manage it and … maintaining best practices,” said Deep Analysis analyst Matt Mullen. “That’s certainly part of the productivity puzzle, but not all of it,” Mullen continued. “Where we see organizations struggle is earlier in the value chain: analyzing processes and making decisions as to which make good candidates to be automated in the first place. Those upstream choices have to be made right if you stand to see any benefits from automation downstream.”

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