In The Press

TechTarget: Atos acquisition of AI consulting firm looks promising

Specialist services, like the ones offered by Miner & Kasch, are almost always needed to implement and design effective AI applications, Pelz-Sharpe said.

“Interest in AI was huge a few years ago, but practical experience has shown that though the technology is advanced, customers have very specific needs to address and implementation is often far from straightforward,” he said. “Outside of niche applications such as document capture and autoclassification, AI is seldom ‘out of the box’ because it involves a lot of data training and modification to meet the customers’ requirements.”

CMSWire: Why Case Management Needs to Be Part of Your Automation Plans

“… with a case management approach to work the person gets all the context and information she needs to make a decision and is able to work dynamically in an agile, more natural way. Instead of being a cog or widget in a process that’s designed to mimic old-style mass production in a factory, the case worker is empowered to get the job done, from start to finish, even if it takes several days, weeks, or even months for all the information related to the case to come into the business.” – Connie Moore

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