TSG Group: ECM 2.0 – Machine Learning & Indexing
With ECM 2.0, we are starting to see both better OCR with components like Amazon Textract, as well as the ability to add Machine Learning to feed corrections into the process to improve the results over time. To quote Alan Pelz-Sharpe, long-time ECM analyst at Deep Analysis:
“First generation capture products will give way to Machine Learning approaches over the next few years, bringing flexibility and organic adaptation to formerly fixed capture situations”