This may sound like the epitome of an efficient organization, but Alan Pelz-Sharpe, founder of Deep Analysis, an advisory firm focused on disruption and innovation in information management, said the term hyperautomation is misleading, at best, because it suggests organizations should aim to automate everything in sight to achieve the most efficiencies.
Legal remains an incredibly challenging industry to sell software to, said Alan Pelz-Sharpe, founder of business advisory firm Deep Analysis. Typically, every partner’s permission is required before a law firm makes a purchase decision, he said. He added that new software is an easier sell now that the average age of partners is decreasing and a greater portion of them have grown up in the digital age.
Alan Pelz-Sharpe, founder and principal analyst at Deep Analysis, who has covered the document management space for many years, sees this move as Google just aligning with the market, and by offering it for free, giving customers the opportunity to make this part of their workflow. “It’s been on the cards now for a while that digital signature will become a bundled feature function. Box provides it as standard, now Google. Over time it’s likely Dropbox and Microsoft will do the same or at least provide an alternative to third party options,” he said.
The EU investigation comes as Salesforce attempts to justify its $27.7 billion acquisition of Slack in 2021, said Alan Pelz-Sharpe, founder of market research firm Deep Analysis. The concerns about Microsoft’s practices stem from competing vendors such as Salesforce and Slack rather than enterprise businesses using the products, given that Microsoft is in a dominant market position, he said. “Filling gaps or serving parallel services to Microsoft’s desktop and productivity apps has generated an industry,” Pelz-Sharpe said. “Still, over time, Microsoft fills those gaps and adds services, effectively freezing out the competition.”
From a global perspective, Watsonx could be a game changer for enterprise AI, particularly in a world of LLMs and generative AI, said Alan Pelz-Sharpe, founder and principal analyst at Deep Analysis. It brings much-needed structure, governance and the possibility of building trusted and accountable systems. The challenge for IBM, however, is twofold, he continued:
“What does a KM technology stack consist of?” When Norman Mooradian, assistant professor in the School of Information, San Jose State University, recently asked me this great question, it seemed like it should have a simple answer. Spoiler alert: It doesn’t, and that’s the topic of this column.
While there remain metaverse applications for industries like manufacturing and the supply chain, the concept has since lost traction among enterprise businesses, said Alan Pelz-Sharpe, founder of market research firm Deep Analysis.https://www.techtarget.com/searchcio/news/366542017/Metaverse-hype-stalls-while-VR-AR-technology-advances “The metaverse was briefly attractive to enterprises, but few invested seriously in moving the concept further within their organization,” he said. “We can now safely say that the metaverse has no legs.”
“Right now, there’s much bet hedging going on as to the best path for embedded Gen AI,” said Matt Mullen, an analyst at Deep Analysis. However, the path that Automation Anywhere is taking is pragmatic because it puts the choice of LLM in the hands of business users, he said.
Watching competitors Microsoft, Google and others champion their own AI assistants, Zoom probably felt pressure to strengthen its own generative AI offerings, Deep Analysis analyst Matt Mullen said.
“This is a slap in the face to Silicon Valley,” said Alan Pelz-Sharpe, founder and analyst at Deep Analysis. “But I don’t think it will have a long-term effect, to be honest. There’s a short-term effect in that people can’t get their money overnight.”
