In The Press

TechTarget: New AI ethics advisory board

“The challenge is that few AI systems are designed to operate unethically, rather they can be trained or used to break ethical boundaries, oftentimes unknowingly,” Pelz-Sharpe said. “Until it’s doing something in operation it’s hard to know if it’s doing the right or wrong thing.”

TechTarget: OpenText bolsters secure file sharing with Teams integration

Microsoft cooperating with competitors on Teams document-sharing is good for business, despite its own competitive interests with OneDrive and SharePoint secure file sharing tools, said Alan Pelz-Sharpe, founder of Deep Analysis. The document cloud market is so enormous, companies such as Box and OpenText — which respectively work medium-to-large and the largest of companies — could “grow another billion dollars and not touch each other,” he added.

KMWorld: The Law and AI

It seems only yesterday that cutting-edge technology in the legal sector was defined by souped-up search engines (e-discovery) and document management systems (matter management). Genuine innovation and true high technologies seemed out of place in law firms. Even today, many law firms remain paper-centric and look askance at things such as cloud computing and AI. But a changing of the guard is underway as law school graduates from the late 2000s now become partners and general counsels. In short, Millennials are taking over, and with that change comes a sudden and jarring shift in attitude toward technology. Far from rejecting it, younger lawyers are embracing it with open arms. Witness the recent Legal Week event in New York City. Though always a big conference, it typically has been dominated by dated and dowdy technology vendors; this year, it was awash with sellers touting the wonders of AI.

InsurTech: How deepfakes threaten insurance claims automation

For those choosing inaction, on the other hand, Alan Pelz-Sharpe, founder of analyst firm Deep Analysis warns, “In a world of simple to access and use tools to doctor images, it’s all too easy to defraud. The risk and regularity of this kind of fraud is likely low today, but it will certainly increase substantially over the coming years.” So while all may be quiet for the moment, the cost of inaction may be high. “In all likelihood, few if any insurance firms have addressed this growing concern. Yet it should be a priority for them as once this takes off — and it will, and it will be hard to stop,” said Pelz-Sharpe.

Northern Light: The role of AI in knowledge management

Industry analyst Alan Pelz-Sharpe shared his thoughts on this topic in a recent KMWorld article.  For starters, Pelz-Sharpe summarizes the all-too-typical corporate information environment this way: “We have multiple disconnected silos of information, mountains of duplicate files, poor search functionality, and often little-to-no structure or governance applied to knowledge or information assets.”  Sadly, this is the case at most organizations when they first approach Northern Light to explore our enterprise knowledge management solution for market and competitive intelligence.  It is not uncommon for such organizations to have a glut of uncoordinated Microsoft SharePoint sites on their network – one pharmaceutical company that came to us had 50,000 SharePoint sites… and another 80,000 abandoned SharePoint sites! – which is a recipe for information chaos.

Document Strategy: It’s not as simple as you think…

Today, we live in a world of cognitive content services, ambient search and hyper-automation, with multiple sects, gangs and subgroups lurking around the corner from RPA to insight engines. All this effort to label, often entirely different products, into a single category helps nobody or very few. Take, for example, all the enterprise search tools in the market today. It’s in our nature to simplify things, but the ambiguities and differences between, say, the Microsoft Azure Cognitive Search product, ElasticSearch, Searchblox or Sinequa are essential to understand. They are all enterprise search products, but they are all quite different and incredibly complex.

TechTarget: Box unveils Canvas

“This constant adding of new functionality and not raising the price of the subscription is unusual in the software world,” Pelz-Sharpe said. “It is common with Microsoft, common with Google, common with Oracle. Box is a very healthy company, but it’s not Oracle, right? Many vendors, when they get to [Box’s size], end up with a price list.” The security features of Box, Pelz-Sharpe added, have made the company popular among government users as well as law firms.

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