From its sketchy beginnings in the world of bitcoin and cryptocurrencies, blockchain has quickly established itself as an important part of the enterprise information technology (IT) landscape. While it’s easy to dismiss the growing adoption of blockchain by saying, “It’s still early days,” the fact remains that the use of blockchain is accelerating at an incredible …
DA Type: External Media
That’s because Amazon, the dominant cloud provider, to a large extent, subsidizes its cloud services and storage business with revenues from its e-commerce operations, enterprise-oriented products such as G-Suite, YouTube and other businesses, Pelz-Sharpe said. The same goes for Google, to a lesser extent, but Google’s enterprise and cloud footprint have been growing at a …
Thinking about leveraging AI in your organization? Perplexed about which use cases and technologies would be relevant, what sorts of data to mine, how to budget for it, how to build skilled teams and where to find vendors? This book, which also addresses the dark side of AI, is a useful guide.
“The YouTube FTC case alludes to a much bigger problem,” said Alan Pelz-Sharpe, founder of market advisory and research firm Deep Analysis, based in Groton, Mass. “Cloud data through SaaS applications is regularly mined without consent,” he said. Vendor guidelines are typically opaque and occasionally deliberately misleading, Pelz-Sharpe said.
Traditional insurers are being attacked by pure-play digital business models that are using digital applications such as chatbots to turn the process of filing a claim into a fast, simple, and satisfying experience.
The Microsoft India AI trainings, intended to upskill employees, are a “good move” by the technology company, said Alan Pelz-Sharpe, founder of the advisory firm Deep Analysis.
Training like this is long overdue not just India, but everywhere as AI is poorly understood. Alan Pelz-SharpeFounder, Deep Analysis “At a high level, training like this is long overdue not just India but everywhere as AI is poorly understood and often poorly deployed,” Pelz-Sharpe said.
The Microsoft India AI trainings, intended to upskill employees, are a “good move” by the technology company, said Alan Pelz-Sharpe, founder of the advisory firm Deep Analysis. “At a high level, training like this is long overdue not just in India, but everywhere, as AI is poorly understood and often poorly deployed,” Pelz-Sharpe said.
At the first edition of exchange4media’s MarTech Conference and Expo held on Friday, Alan Pelz-Sharpe, Founder, Deep Analysis, spoke on the topic: A CX Roadmap that puts customers in the driving seat. Sharpe explained why customer experience (CX) should be of utmost importance for an organisation.
Some technology vendors take advantage of that lack of education to upsell their products or misstate their capabilities, according to analyst Alan Pelz-Sharpe Other vendors provide free training courses, though sometimes rudimentary, in which they can explain the basics of AI while still peddling their products.
Digital transformation has seized the imagination of virtually every C-suite. It promises to radically enhance customer engagement and loyalty across all business functions while improving competitiveness, increasing value, driving productivity, and managing risk. Organizations usually define transformation through one of two lenses: customer experience (CX) or operational excellence. However, digital transformation should address bothperspectives, combining a rich …