DA Type: External Media

TechTarget: Facebook advances AI used to detect hate speech

“There is no doubt that a lot of content, if not the majority, can be processed and filtered automatically through the use of machine learning and AI,” Pelz-Sharpe said. “However, it is naive to think that it can all be curated automatically.”

TechTarget: SBA bans RPA for PPP loan applications after bots overwhelm system

“Enterprises deploying RPA hit the same barriers, Pelz-Sharpe said. “The RPA system itself may be designed to be super-fast, but the RPA system has to access, pull and update fields and data in other systems; that is its purpose.”

“The actual efficiency of the RPA is dependent on the typically legacy systems it connects to,” he added.

TechTarget: Atos acquisition of AI consulting firm looks promising

Specialist services, like the ones offered by Miner & Kasch, are almost always needed to implement and design effective AI applications, Pelz-Sharpe said.

“Interest in AI was huge a few years ago, but practical experience has shown that though the technology is advanced, customers have very specific needs to address and implementation is often far from straightforward,” he said. “Outside of niche applications such as document capture and autoclassification, AI is seldom ‘out of the box’ because it involves a lot of data training and modification to meet the customers’ requirements.”

CIO: Can Gulf oil company IT budgets survive the price war and coronavirus?

“Emerging technologies like AI, Blockchain and RPA (Robotic Process Automation) are typically given the green light because they reduce costs and increase efficiencies — automation in general has shown in the past to be relatively recession proof,” said Alan Pelz-Sharpe, founder of U.S.-based tech consultancy Deep Analysis.

CMSWire: Why Case Management Needs to Be Part of Your Automation Plans

“… with a case management approach to work the person gets all the context and information she needs to make a decision and is able to work dynamically in an agile, more natural way. Instead of being a cog or widget in a process that’s designed to mimic old-style mass production in a factory, the case worker is empowered to get the job done, from start to finish, even if it takes several days, weeks, or even months for all the information related to the case to come into the business.” – Connie Moore