“Building on the massive market that they have, Microsoft comes along and adds — pretty much in one fell swoop — all the tools you actually need to automate document processes. That’s huge,” Pelz-Sharpe said. “Even things that seemed simple — time and expense claims forms, accounts payable, contract management — today you need to go out to multiple vendors to get that done. Microsoft’s basically saying, ‘Here’s all the tools, you can do that.’ That’s going to rock the market.”