“Knowledge management has a long history by IT standards, but the methodologies defined by Nonaka and others in the late ‘90s still hold strong,” said Alan Pelz-Sharpe, founder and principal analyst of Deep Analysis. “But at its heart, knowledge management is the art of bringing order to chaos, to bring structure and efficiency to the sharing of organizational knowledge. Everyone needs access to organizational knowledge. We know it’s there, but often can’t find it.”