In other words, what worked in the late 1990s and early 2000s does not work so well today. Now, we live in an agile world; we live in a world where we all have had to accept and deal with unexpected upheaval and change. There is a dawning realization that business process activities need to be equally agile and adaptable; few have any appetite to be locked in again to a fixed way of working. Business attitudes and approaches to automation are also evolving, embracing a philosophy of adaptable, beneficial, and affordable over the now-dated philosophy of faster, cheaper, and better. Although the organizations I talk to in both the public and private sectors understand that, albeit often unconsciously, it’s a more difficult shift for technology vendors to embrace.

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New Report: IDP Market Analysis 2024-2027