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The former range markers at RSPB Rainham

Google Cloud Next; from cost management to value creation

Google’s cloud business – encompassing everything from computing power to desktop productivity – has suffered an identity crisis throughout its life. For a company that generates an overwhelming amount of its revenue through services outside the cloud business (92% as of Q4 2021), the cloud side of its business seemed to have little direction other than the promise of cost reduction to prospective customers. With this week’s global “Cloud Next” conferences, Google is signaling that it now sees the creation of value as the way to power its next growth phase.

Redwood Tree

Dreamforce 2022: Salesforce summons Genie to enable its real time, customer data wishes

Genie is the culmination of at least a decade’s worth of incremental progress building on top of the core CRM product through both organic development and a significant volume of acquisitions (of relevance here includes ExactTarget, Krux, Mulesoft as the most significant, at the head of a much longer list).

Common Tern

Moments of Action; applying AI to the tasks that matter

There is no shortage of opportunities for organizations and suppliers to identify those moments and create potentially significant value for each. Managing the data-heavy requirements of the AI to enable them, along with governance structures to ensure their efficacy in operation – not forgetting their accuracy in the outcome – remains a challenge.

hyland conference

Hyland CommunityLive 2022

Hyland took the plunge this year to return to an in-person (Nashville, TN) customer event. That decision was not an easy one to make. Many other tech firms have been struggling with the same decision-making process in the wake of the pandemic. But thankfully, it worked out well, and Community Live was well attended. So …

Hyland CommunityLive 2022 Read More »

ECM M&A

Info Management & Automation M&A Roundup May-June 2022

It’s been quite a busy month in Information Management & Automation, our home, out there on the edge of the technology sector. Despite doom and gloom in the economy and geopolitical unrest, a sharp decline in IPO’s plenty of deals big and small are still active in our corner of the world. Below is a …

Info Management & Automation M&A Roundup May-June 2022 Read More »

EX CX

Crossing the EX CX Divide

Those who have been around a while in this industry know that sales often grow fastest in the toughest of times, as efficiencies need to be made and costs saved. Even so, there is always an on-ramp and readjustment to remind and educate buyers and investors alike that to save money, you need to invest in the right places to make the necessary changes. 

process mining report

Why the sudden interest in Process & Task Mining?

Driven largely by the rise in popularity and similarly huge valuations of RPA (Robotic Process Automation), there is the impression that PTM and RPA technologies are tied at the hip. Indeed, RPA projects are likely to be far more successful if the business analysts involved in those projects make use of PTM tools. But that is only part of a much more complex story.

gimmal acquisition

Gimmal acquires yet again….

If we were to believe the industry hype, a firm like Gimmal would not be in growth mode. Instead, it would be weathering a storm of big brands like Microsoft, Box, Dropbox & Amazon essentially commoditizing their markets. In reality, though, as we have loudly proclaimed regularly in our research, information management is complicated and hard to do well, indeed in a world of more and more information and increased regulation, the challenges grow more significant by the day.

Innovation Index

The 2020 Deep Analysis Innovation Index………

2020 has been a year of misery, economic crisis, hardship, political upheaval, and of course, COVID 19. So we want to close this year out with a positive, socially distant, and safe celebration of our industry. To that end, we will soon be launching our Innovation Index Report; in this report, we highlight the technology vendors that have stood out and moved the needle for us.

The Business and Government Landscape in a (Post?) COVID-19 World | Deep Analysis

The Business and Government Landscape in a (Post?) COVID-19 World

COVID-19 has turned the world upside down, changing the lives of individuals and deeply impacting how businesses, governments, and even countries operate. The closest equivalent is how 9/11 changed the world. But the permanency of changes from this pandemic could be even more pervasive than those caused by 9/11.