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Will the Market for Packaged Process Automation Apps Ever Take Off?

For years the intelligent process automation (i.e. BPM software) vendors have dreamed of building out-of-the-box process applications. They have envisioned suites for a wide range of functional applications (e.g. invoice processing, on-boarding, expense reporting, and travel requests) and compliance software that appeals to all industry sectors. They’ve also envisioned a deep vertical dive into apps …

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A Digital Transformation gone predictably wrong

The Hertz Corporation has sued Accenture for a failed “Digital Transformation Program”. I was going thru the detailed complaint with Alan Pelz-Sharpe and it is a fascinating read. Seems like a “project management 101” level disaster. Issues mentioned include: – delays in delivery – Deliverables not as per agreement – Usability issues – Standards not …

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Salesforce Einstein a pragmatic approach to AI

In 2016 I was in San Francisco to attend Dreamforce when the company announced the launch of its AI initiative, Einstein. Though Salesforce made a big splash about the announcement, the details were vague and frankly many, myself included, left unimpressed. IBM was making noise about Watson and the Einstein launch came across as trying, …

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Cisco – Reinventing the Customer Experience

Last week I was in Miami for the Cisco CX Analyst Summit. But the biggest shock wasn’t returning to 37 degree Boston from 77 degree Miami….. First, let’s put Cisco into context. Cisco is a giant with over 60,000 partners generating 85% of its revenue. Technology firms that sell through partners historically had a hands …

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Alfresco Software: Flying High in the Back Office

This week my colleague, Alan Pelz-Sharpe, and I spent time with Alfresco at its annual analyst event. The product updates and customer examples were interesting, and the talk turned downright compelling when CTO, founder and visionary, John Newton, took the stage to describe how AI will remake content and process automation, freeing workers who are …

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Connie Moore joins Deep Analysis

Deep Analysis is truly delighted to announce that today, Connie Moore has joined our team. Connie is an industry analyst legend, having spent over 20 years leading research at Forrester, before moving to on to become Senior VP of Research at DCG in 2014. Connie’s research spans many facets of content and process management from CX …

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