But, here’s the thing, a couple of years ago, everyone was talking about AI, but few were doing it. This past year things changed fast; now, there is a mad rush to embrace AI or get left behind. But its easier said than done, AI tools, models, and libraries are readily available, but skills, knowledge of specific user needs, and good data are not.
Few saw the potential impact that RPA would have on the market, though many practice a form of revisionism to claim that they did. The fact is that most ‘experts’ saw RPA as a flash in the pan that would have little impact on a mature, stable, and lucrative BPM market. The experts were wrong; …
Software companies, and analysts alike, love to come up with unique product positions, and categories, that enable them to stand out from their competition. Put a bunch of related capabilities together in a box and give it a catchy name. Hey, presto! Congratulations, you just invented a new market and, guess what, you’re the King.
The price has not been disclosed, but off the record, estimates tell me that TH Lee has made a tidy profit on their investment and that Hyland has not overpaid. However, as always, it is essential to note that no M&A transaction is without tears. Alfresco ran a long and steady race as an independent championing open source ECM
All established organizations must deal with their legacy IT, with decades of hodge-podge implementations, custom development, and little appreciation for the bigger picture. But the good news is that broken processes that became painfully obvious this year will put business transformation in play for the better. Using RPA systems to hit the organization’s head against figurative brick walls are but a symptom of the work that is ahead of us.