industry analyst

Deciding on AI

Hiding our heads in the sand and pretending there is not a problem, is not going to cut it anymore. The concerns over bias and the use of Deep Learning are going mainstream. A recent article in the UK’s Guardian newspaper goes as far as to say that some innovation is worth stifling. Sadly, that is correct, shinier, faster, and more efficient isn’t always better.

ECM Management Shuffles… change ahead?

Experience has taught us never to read too much into senior executive changes at prominent software companies. For sure, when a CEO is replaced, you can expect some change, but legacy software firms are difficult animals to tether. Companies that have come to rely on maintenance revenues can have some great new ideas, a change …

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Technology Careers: Advice From Women to Women at ASG Technologies Evolve Conference

I recently attended a women’s event at ASG Technologies’ Evolve conference. Women in Technology always grabs my attention. I’ve participated in and led many such panels and am currently writing a research series about Women Leaders in Technology that will be published over the next few months. In these research notes, I will interview senior …

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The dialectic of buyer & seller technology conversations

Dialectic – The tension or opposition between two interacting forces or elements Technology vendors cannot resist telling industry analysts that they replaced their rivals (Documentum, IBM, SAP, etc.) at a new client. Rarely are those bold assertions true. In the vast majority of situations, the new vendor is now running alongside their rival. Rather than …

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KM blasts back from the past…

KM (Knowledge Management) has been a recurring topic in the past year. It keeps coming up again and again in the most diverse of situations, several times I have been asked ‘is KM back?’ and the answer has to be “It looks like it probably is…..’. KM was a hot topic in the late ’90s …

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Enterprise Blockchain Market Forecast

This month we launched our first Enterprise Blockchain Market Forecast. In it, we detail how the market is shifting away from the stealthy and steady growth of Blockchain infrastructure into the world of business applications. The biggest surprise in the report is something that is hiding in plain sight, as from nothing the Enterprise Blockchain market is already in 2019, a $2.9B market, one that is set to grow to over $12B by 2024.

Myth Busting the ECM Cloud

Pretty much all enterprise content should now be stored and managed in the Cloud, for that was the bold analyst prediction circa 2008. The reality today is nothing close to those predictions. Most ECM content remains stubbornly on-premises, and much of the content that has technically migrated to the Cloud is on-premises in so-called ‘private clouds’… It’s …

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The Resistance to AI

It seems like every week; a technology vendor tells me how their AI product will free workers from mundane jobs and enable them to do more exciting work. And, every week I respond the same way (though sometimes more diplomatically) ‘that is not true.’ As AI works its way through blue-collar jobs, lower-paid white-collar jobs and now into higher-paid professions, that sales pitch that falls flat. In theory, AI automation could free workers from the mundane and create new and more exciting jobs. But in reality, that will seldom happen, workers are made redundant.

Research Agenda – 2019-20

Here is our research agenda for the coming year – it may change and will certainly be updated but hopefully this provides you some insight into what we are working on. As always if you have any suggestions or feedback reach out as we want to be sure our work is relevant, timely and of value!