Salesforce has a vision; much of its work is customer-driven and reflects their needs, rather than the silicon valley norm of inventing things and finding a use for them. But it’s also a huge company, with many moving parts. Though it tells an admirable story, the reality is that so many technology parts and new acquisitions are not easy to balance, integrate, maintain, and manage.
One of the reasons eSignatures are not as widely used as they could be is the cost. Though Box’s announcement this week that they are essentially bundling this functionality for free in its platform takes that barrier away, at least for Box customers. But a more significant reason appears to be the complexity of configuring and using these systems.
But one area that seems to have garnered little attention is the gritty reality of the challenge of finding information, gaining and sharing knowledge, and make informed decisions. Endless Zoom meeting, just don’t cut it. We get by, we do the best we can, but for knowledge workers, in particular, there are serious and often unacknowledged challenges ahead.
This week Microsoft launched Viva, its employee experience platform, building on the foundational work of Project Cortex. Microsoft describes Viva as an organizing layer across 365 leveraging teams. Nothing too surprising there, but where it does get interesting is its ability to co-ordinate insights, alerts, and information across the enterprise.
But, here’s the thing, a couple of years ago, everyone was talking about AI, but few were doing it. This past year things changed fast; now, there is a mad rush to embrace AI or get left behind. But its easier said than done, AI tools, models, and libraries are readily available, but skills, knowledge of specific user needs, and good data are not.