But one area that seems to have garnered little attention is the gritty reality of the challenge of finding information, gaining and sharing knowledge, and make informed decisions. Endless Zoom meeting, just don’t cut it. We get by, we do the best we can, but for knowledge workers, in particular, there are serious and often unacknowledged challenges ahead.
This week Microsoft launched Viva, its employee experience platform, building on the foundational work of Project Cortex. Microsoft describes Viva as an organizing layer across 365 leveraging teams. Nothing too surprising there, but where it does get interesting is its ability to co-ordinate insights, alerts, and information across the enterprise.
But, here’s the thing, a couple of years ago, everyone was talking about AI, but few were doing it. This past year things changed fast; now, there is a mad rush to embrace AI or get left behind. But its easier said than done, AI tools, models, and libraries are readily available, but skills, knowledge of specific user needs, and good data are not.
The EFSS market is mature in that a handful of vendors now dominate. Similarly, it is mature in that the core technology foundations have stabilized, though there are differences to compare and contrast. But that does not tell the whole story, as EFSS systems continues to sell at a surprisingly fast clip.