Digital Transformation

Oracle the Blockchain Dark Horse

Leave a Comment / blockchain, Digital Transformation / By / September 9, 2019

But the dark horse seems to be Oracle, who have quietly yet steadily creeping up on the inside track. It started innocuously enough with the release of the Oracle Blockchain Platform in late 2018. At the time it seemed like a ‘me too’ response to SAP & IBM and went largely under the radar. But in 2019 things appear to have changed, and the foot is firmly on the accelerator with the release of Blockchain SaaS applications and a slew of accelerators and tools to quickly onboard clients.

KM blasts back from the past…

Leave a Comment / artificial intelligence, Digital Transformation, Digital Workplace, industry analyst / By / September 9, 2019 /

KM (Knowledge Management) has been a recurring topic in the past year. It keeps coming up again and again in the most diverse of situations, several times I have been asked ‘is KM back?’ and the answer has to be “It looks like it probably is…..’. KM was a hot topic in the late ’90s …

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The impending collision of Mar & Tech

Leave a Comment / artificial intelligence, cx, Digital Transformation / By / August 26, 2019

This week I spoke at the inaugural MarTech Conference in Delhi, and both the excellent presentations and the many off the cuff conversations led me to be a bit concerned about where this market is heading. MarTech is a term that has been used for a few years now, and simply connotes the merging of …

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Can AI ever be bias-free?

Leave a Comment / artificial intelligence, Digital Transformation / By / July 24, 2019

In our upcoming book ‘The AI Playbook’ we discuss in some detail the issue of bias in AI. For those that don’t know, AI bias is the phenomena of an AI system giving prejudiced results due to misassumptions in the process. It’s easy to label biases as mistakes, but frequently they are not, they are answers that we do not agree with.

The Resistance to AI

Leave a Comment / artificial intelligence, Digital Transformation, industry analyst, Intelligent Process Automation, Intelligent Process Manaagement / By / July 16, 2019 / , , ,

It seems like every week; a technology vendor tells me how their AI product will free workers from mundane jobs and enable them to do more exciting work. And, every week I respond the same way (though sometimes more diplomatically) ‘that is not true.’ As AI works its way through blue-collar jobs, lower-paid white-collar jobs and now into higher-paid professions, that sales pitch that falls flat. In theory, AI automation could free workers from the mundane and create new and more exciting jobs. But in reality, that will seldom happen, workers are made redundant.

Research Agenda – 2019-20

Leave a Comment / artificial intelligence, blockchain, BPM, Cloud File Management, Digital Transformation, ECM, industry analyst, Intelligent Process Automation, Intelligent Process Manaagement / By / July 2, 2019 / , ,

Here is our research agenda for the coming year – it may change and will certainly be updated but hopefully this provides you some insight into what we are working on. As always if you have any suggestions or feedback reach out as we want to be sure our work is relevant, timely and of value!

A Digital Transformation gone predictably wrong

Leave a Comment / Digital Transformation, industry analyst / By / June 27, 2019

“Overhauling and modernizing legacy web and commerce systems, particularly those with multiple geographies, products and sites is very difficult indeed,” Pelz-Sharpe said, adding that the Adobe products aren’t the problem, but rather the free-form evolution of a company’s legacy web CMS that can’t just be quickly ripped and replaced. “Web content provides unique challenges as it is, not so much in the form of files; rather, it is made up of strings, links and items of data that have to be assembled dynamically.”