Settle down, grab a cup of tea, put your feet up, and have a good long read of what we believe to be excellent and timely industry research.
Those who know me well will know that I’m a massive public transport nerd outside my weekday life. Avoid me at parties, but specifically because I’ll end up talking about this. It’s not the trains. It’s more about networks and their interconnectivity, how these networks have grown over time, often through accident rather than design, and how their development tracks against our collective social history.
Unlike the past two years’ flurry of game-changing product announcements such as Box Sign, Box Shield, Box Governance, and Box Shuttle, Box Works 2022 was short on “new” and long on “we’re now in GA with all the stuff we said we would do”. This will be good news for Box’s enterprise license customers who seem eager to deploy the new tools.
Genie is the culmination of at least a decade’s worth of incremental progress building on top of the core CRM product through both organic development and a significant volume of acquisitions (of relevance here includes ExactTarget, Krux, Mulesoft as the most significant, at the head of a much longer list).
There is no shortage of opportunities for organizations and suppliers to identify those moments and create potentially significant value for each. Managing the data-heavy requirements of the AI to enable them, along with governance structures to ensure their efficacy in operation – not forgetting their accuracy in the outcome – remains a challenge.
Hyland took the plunge this year to return to an in-person (Nashville, TN) customer event. That decision was not an easy one to make. Many other tech firms have been struggling with the same decision-making process in the wake of the pandemic. But thankfully, it worked out well, and Community Live was well attended. So …
A significant decision along the path from interesting to useful is where AI technology’s application hits the industry verticalization challenge. Lawyers want AI specific to their legal practice; healthcare insurance providers need AI that understands the complexity and details of healthcare insurance etc. For a technology vendor, the need to meet the requirements of a …
Interestingly, in many, if not all of our briefings, we ask technology vendors how much of their business is in the cloud and how much is on-premises. For some, the answer is 100% cloud, but you would be surprised how many planned to be cloud-only by 2022 but still have large (and in some cases growing) numbers of clients opting for or demanding on-premises deployments.