Six New Reports Available
Today we released a new batch of six research reports, Vendor Vignettes. These short reports are in essence, a product or service review of particular vendors offering.
Digital Transformation
Dreamforce 2022: Salesforce summons Genie to enable its real time, customer data wishes
Genie is the culmination of at least a decade’s worth of incremental progress building on top of the core CRM product through both organic development and a significant volume of acquisitions (of relevance here includes ExactTarget, Krux, Mulesoft as the most significant, at the head of a much longer list).
Moments of Action; applying AI to the tasks that matter
There is no shortage of opportunities for organizations and suppliers to identify those moments and create potentially significant value for each. Managing the data-heavy requirements of the AI to enable them, along with governance structures to ensure their efficacy in operation – not forgetting their accuracy in the outcome – remains a challenge.
Hyland CommunityLive 2022
Hyland took the plunge this year to return to an in-person (Nashville, TN) customer event. That decision was not an easy one to make. Many other tech firms have been struggling with the same decision-making process in the wake of the pandemic. But thankfully, it worked out well, and Community Live was well attended. So …
Standing up isn’t easy: Industry Verticalization of AI
A significant decision along the path from interesting to useful is where AI technology’s application hits the industry verticalization challenge. Lawyers want AI specific to their legal practice; healthcare insurance providers need AI that understands the complexity and details of healthcare insurance etc. For a technology vendor, the need to meet the requirements of a …
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AI-Enabled BizApps driving the next wave of adoption
Value that should be front and center, not the underlying technology, however interesting. The successful business application of AI is ultimately just as revolutionary, if not more so, than the code, algorithms, models, and processors used.
OpenText acquires MicroFocus – Our Analysis
But the underlying fundamentals make sense; furthermore, OpenText has long been a Private Equity firm that isn’t technically a PE, so it’s a deal in line with OpenText’s overall M&A strategy. In short, its a deal that makes perfect sense when you dig a little deeper.
Hooked on Classics
How can a mature, mid-size IDP classic player compete with the shiny new AI-first stories? Their AI pitches are threatened with oblivion, overwhelmed by the capital-infused buzz created by the flashy start-ups with those huge sales and marketing budgets.
Managing Fragmented Workforces
Few organizations have addressed the monumental challenge of transforming how to manage teams and individuals remotely or, for that matter, how those remote workers access critical information in a fragmented organizational structure.
On-Premises to the Cloud and back again
Interestingly, in many, if not all of our briefings, we ask technology vendors how much of their business is in the cloud and how much is on-premises. For some, the answer is 100% cloud, but you would be surprised how many planned to be cloud-only by 2022 but still have large (and in some cases growing) numbers of clients opting for or demanding on-premises deployments.