Digital Transformation

Process Mining & the Lost Art of Continuous Improvement

Have you ever wondered where all the Lean, Six Sigma, continuous improvement, and operational excellence practitioners have gone? When the BPM (methodology + software) conversation turned toward digital process automation (software and very little process methodology) much of the continuous improvement conversation went away. Poof–it disappeared, to be replaced by a lot of technical talk.

The Business and Government Landscape in a (Post?) COVID-19 World

COVID-19 has turned the world upside down, changing the lives of individuals and deeply impacting how businesses, governments, and even countries operate. The closest equivalent is how 9/11 changed the world. But the permanency of changes from this pandemic could be even more pervasive than those caused by 9/11.

Missing in Action: Women Executives in the Technology Provider’s C-Suite

Wouldn’t you know it had to happen in the same week that the most prominent woman candidate for president dropped out of the race?[i] A week in which many women, regardless of political party, were left disappointed, waiting for a breakthrough event that was not going to materialize – again?

Innovation – A call to action!

We have been ongoing about innovation (or the lack of it) for some time now. And though there is no question that the process and content industry is slow to move, and typically lacks that creative spark, there are glimmers of hope. Over the past year, we have taken close to 200 briefings, and if …

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ECM 2.0 – Adobe Document Cloud….

Adobe is best known for its Experience & Creative Cloud businesses. For over the past decade, it has become the dominant force in Customer Experience Management, the go-to technology brand for digital marketing and digital creation. What gets lost, it’s even painful to find it on the Adobe website, is another cloud altogether, the Adobe Document Cloud. It’s the least sexy of the clouds but in our analysis the most important.

RPA in 2020

RPA, as an intelligent automation platform, will transform enterprise priorities: from a focus on technology adoption to process transformation, from number-of-bot measurement to process improvement metrics and from process output to business outcome.

Brazil, a new growth market for ECM

So this past year we dedicated time, resources and partnered with Sao Paolo based ImageWare, to research in more detail how the Brazilian ECM market operates, its dynamics and of course its challenges and opportunities. If you would like to read the report or to learn more about opportunities in the region email us as [email protected]