Notes on another busy week for IDP
Invoice processing with… Bing? Hyperscience up, ABBYY down. And the beginning of the end for Capture.
customer experience
GPT To Boost Knowledge Management Adoption
At Deep Analysis, we keep up with the pace of knowledge management innovation, so you don’t have to. To the IT mainstream, KM has long been an esoteric corner where it’s difficult to pin down the actual business value – and that has held back enterprise adoption. That’s about to change with the rise of the LLM.
ChatGPT takes the stand in its defense
I subpoenaed ChatGPT to testify in its own words if or how it can help IDP. Here is its testimony, verbatim.
IDP’s very interesting week
You knew that, sooner or later, an IDP marketer would jump at the chance to be affiliated with the incredible buzz surrounding the most exciting AI news story of the 21st century.
Proof of Identity Software Rising
40% of users have abandoned a digital onboarding process after an ID verification fail. If that figure is even half-right, a huge amount of potential sales are missing from any business with dodgy Proof of Identity solutions.
Why we need to automate our automation choices, and why we often don’t.
Those who know me well will know that I’m a massive public transport nerd outside my weekday life. Avoid me at parties, but specifically because I’ll end up talking about this. It’s not the trains. It’s more about networks and their interconnectivity, how these networks have grown over time, often through accident rather than design, and how their development tracks against our collective social history.
Dreamforce 2022: Salesforce summons Genie to enable its real time, customer data wishes
Genie is the culmination of at least a decade’s worth of incremental progress building on top of the core CRM product through both organic development and a significant volume of acquisitions (of relevance here includes ExactTarget, Krux, Mulesoft as the most significant, at the head of a much longer list).
Crossing the EX CX Divide
Those who have been around a while in this industry know that sales often grow fastest in the toughest of times, as efficiencies need to be made and costs saved. Even so, there is always an on-ramp and readjustment to remind and educate buyers and investors alike that to save money, you need to invest in the right places to make the necessary changes.
Microsoft Ignite: a good old fashioned product conference for the new age
Ignite was a vast digital event befitting of the newly-crowned world’s most valuable public company, with a dizzying array of product announcements rolled out around the main theme of making hybrid work the new normal. Here are some very brief highlights…
Hoisted on its own (AI) petard – Zillow’s bad week
Does the Zillow algorithm fail have larger meaning for AI? Some tech pundits have used this story to rail against the blind adoption of AI by businesses or to preach against the sins of replacing human wisdom with AI bots. After reading a few posts, you’d be forgiven for thinking this could be the beginning of the end for evil AI. At Deep Analysis, we thoroughly disagree with the fearmongers and naysayers.
WFH – KM & Tulsa OK
But one area that seems to have garnered little attention is the gritty reality of the challenge of finding information, gaining and sharing knowledge, and make informed decisions. Endless Zoom meeting, just don’t cut it. We get by, we do the best we can, but for knowledge workers, in particular, there are serious and often unacknowledged challenges ahead.
A New Software Market Emerges for a Safe Return to Work and Campus
Fortunately, workforce safety software has emerged to help organize and manage the return-to-work process.
ECM 2.0 – Adobe Document Cloud….
Adobe is best known for its Experience & Creative Cloud businesses. For over the past decade, it has become the dominant force in Customer Experience Management, the go-to technology brand for digital marketing and digital creation. What gets lost, it’s even painful to find it on the Adobe website, is another cloud altogether, the Adobe Document Cloud. It’s the least sexy of the clouds but in our analysis the most important.
Cisco – Reinventing the Customer Experience
First, let’s put Cisco into context. Cisco is a giant with over 60,000 partners generating 85% of its revenue. Technology firms that sell through partners historically had a hands off approach to the customer experience (CX), as managing the customer is considered the partners job. Over the past few years this analyst has seen first-hand the enormous disconnect that such an approach to CX can generate. In a nutshell, the tech firm thinks the customer loves them (after all they spend money on their licenses and products), but in reality the customer loathes them, as nothing works as promised, and they are left to pick up the pieces and sort the mess out themselves.