Process Mining & the Lost Art of Continuous Improvement

Have you ever wondered where all the Lean, Six Sigma, continuous improvement, and operational excellence practitioners have gone? When the BPM (methodology + software) conversation turned toward digital process automation (software and very little process methodology) much of the continuous improvement conversation went away. Poof–it disappeared, to be replaced by a lot of technical talk.

Three Recent Acquisitions – Hyland, OpenText & Alfresco

Though one can speculate that these deals may not have gone through had they been delayed a week or two, the fact is they did, and the industry continues to move forward. Recently Hyland acquired Learning Machine, OpenText bought xMedius, and Alfresco closed their first significant deal by catching TSG (Technology Services Group. Each is interesting and significant deals that may well herald more similar deals in the future.

Innovation – A call to action!

We have been ongoing about innovation (or the lack of it) for some time now. And though there is no question that the process and content industry is slow to move, and typically lacks that creative spark, there are glimmers of hope. Over the past year, we have taken close to 200 briefings, and if …

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RPA in 2020

RPA, as an intelligent automation platform, will transform enterprise priorities: from a focus on technology adoption to process transformation, from number-of-bot measurement to process improvement metrics and from process output to business outcome.

IBM FileNet Re-Emerges

For years now, the term ‘legacy’ ECM system has been synonymous with the word FileNet, the firm purchased by IBM back in 2006. It’s a product set with a long history and was, at one time, the most significant player in the market with Documentum (despite better name recognition) always lagging in second place. FileNet …

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Where is the innovation?

Advent doesn’t start yet so it’s not too late to get a ‘bah humbug’ piece published in 2019… so here goes. This past year at Deep Analysis we have taken almost 150 briefings with technology vendors, some great, some ok, some terrible, but nevertheless all interesting. Analysts have long been trained to hold back and …

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Crossing the Abbyy Road

RPA vendors want to automate more sophisticated processes, BPM vendors wish to capture more regular transactions. Content management firms want to gain more insight into the content they store; analytics vendors want to manage their content more carefully. The lines are starting to blur, and frankly, it’s about time. But turning such huge and well-established technology silos is no easy undertaking, so patience is unfortunately still required.