This year we spent time researching and talking to experts in Asia, Europe, Latin America, and the US. The result is this new report Oil & Gas: Mitigate Future Disruptions with an Intelligent Supply Chain. The report is free to access, and we hope you take the time to read it and provide us any feedback you may have.
Oracle, SAP & IBM all have impressive Blockchain credentials; within those organizations, there are people with vision and ambition. But we need that excitement to be reflected if not driven at a higher level within society. Change is on the horizon like it or not; the question is whether we will lead the change or if we are going to get dragged along unwillingly.
Whenever we discuss trends, the conversations inevitably turn to the future of artificial intelligence and machine learning (AI/ML) in process automation and robotic process automation (RPA). Frankly, I’ve found that most vendors latch on to the idea but have very little substance behind their words in terms of strategy and product roadmaps.
Increasingly, my colleague, Alan Pelz-Sharpe, and I are finding substantial convergence and common ground in our coverage areas. (Alan covers blockchain, content, compliance, and AI/ML, and I cover digital process automation, RPA, process mining, and customer experience.) The COVID-19 pandemic is pushing this trend even harder as companies struggle to get their arms around documents, tasks, processes, commerce, and customers so they can deliver products and services more rapidly across ever-morphing supply chains.
Have you ever wondered where all the Lean, Six Sigma, continuous improvement, and operational excellence practitioners have gone? When the BPM (methodology + software) conversation turned toward digital process automation (software and very little process methodology) much of the continuous improvement conversation went away. Poof–it disappeared, to be replaced by a lot of technical talk.
We have been ongoing about innovation (or the lack of it) for some time now. And though there is no question that the process and content industry is slow to move, and typically lacks that creative spark, there are glimmers of hope. Over the past year, we have taken close to 200 briefings, and if …
Adobe is best known for its Experience & Creative Cloud businesses. For over the past decade, it has become the dominant force in Customer Experience Management, the go-to technology brand for digital marketing and digital creation. What gets lost, it’s even painful to find it on the Adobe website, is another cloud altogether, the Adobe Document Cloud. It’s the least sexy of the clouds but in our analysis the most important.
For years now, the term ‘legacy’ ECM system has been synonymous with the word FileNet, the firm purchased by IBM back in 2006. It’s a product set with a long history and was, at one time, the most significant player in the market with Documentum (despite better name recognition) always lagging in second place. FileNet …