artificial intelligence

Process Mining & the Lost Art of Continuous Improvement

Have you ever wondered where all the Lean, Six Sigma, continuous improvement, and operational excellence practitioners have gone? When the BPM (methodology + software) conversation turned toward digital process automation (software and very little process methodology) much of the continuous improvement conversation went away. Poof–it disappeared, to be replaced by a lot of technical talk.

Innovation – A call to action!

We have been ongoing about innovation (or the lack of it) for some time now. And though there is no question that the process and content industry is slow to move, and typically lacks that creative spark, there are glimmers of hope. Over the past year, we have taken close to 200 briefings, and if …

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ECM 2.0 – Adobe Document Cloud….

Adobe is best known for its Experience & Creative Cloud businesses. For over the past decade, it has become the dominant force in Customer Experience Management, the go-to technology brand for digital marketing and digital creation. What gets lost, it’s even painful to find it on the Adobe website, is another cloud altogether, the Adobe Document Cloud. It’s the least sexy of the clouds but in our analysis the most important.

IBM FileNet Re-Emerges

For years now, the term ‘legacy’ ECM system has been synonymous with the word FileNet, the firm purchased by IBM back in 2006. It’s a product set with a long history and was, at one time, the most significant player in the market with Documentum (despite better name recognition) always lagging in second place. FileNet …

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Deciding on AI

Hiding our heads in the sand and pretending there is not a problem, is not going to cut it anymore. The concerns over bias and the use of Deep Learning are going mainstream. A recent article in the UK’s Guardian newspaper goes as far as to say that some innovation is worth stifling. Sadly, that is correct, shinier, faster, and more efficient isn’t always better.

Where is the innovation?

Advent doesn’t start yet so it’s not too late to get a ‘bah humbug’ piece published in 2019… so here goes. This past year at Deep Analysis we have taken almost 150 briefings with technology vendors, some great, some ok, some terrible, but nevertheless all interesting. Analysts have long been trained to hold back and …

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OpenText to bridge the governance vs security divide?

Once again, I have to spend time with Law Enforcement and Lawyers; fortunately, this time around, it’s at the EnFuse OpenText conference in Las Vegas. It’s the security conference that isn’t – in the sense that it’s more about compliance, legal and forensics than an RSA conference would be. Though we don’t specialize in security …

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