artificial intelligence

OpenText to bridge the governance vs security divide?

Once again, I have to spend time with Law Enforcement and Lawyers; fortunately, this time around, it’s at the EnFuse OpenText conference in Las Vegas. It’s the security conference that isn’t – in the sense that it’s more about compliance, legal and forensics than an RSA conference would be. Though we don’t specialize in security …

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Crossing the Abbyy Road

RPA vendors want to automate more sophisticated processes, BPM vendors wish to capture more regular transactions. Content management firms want to gain more insight into the content they store; analytics vendors want to manage their content more carefully. The lines are starting to blur, and frankly, it’s about time. But turning such huge and well-established technology silos is no easy undertaking, so patience is unfortunately still required.

Enterprises beware of Deep Learning

As AI works its way into the enterprise, we have noticed one particular term gaining traction, that of ‘Deep Learning.’ Both in conversations with buyers of AI and technology vendors of AI, Deep Learning appears to have caught the imagination. That is worrisome as Deep Learning is a branch of AI that promises a lot, but you should approach it with extreme caution.

The dialectic of buyer & seller technology conversations

Dialectic – The tension or opposition between two interacting forces or elements Technology vendors cannot resist telling industry analysts that they replaced their rivals (Documentum, IBM, SAP, etc.) at a new client. Rarely are those bold assertions true. In the vast majority of situations, the new vendor is now running alongside their rival. Rather than …

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KM blasts back from the past…

KM (Knowledge Management) has been a recurring topic in the past year. It keeps coming up again and again in the most diverse of situations, several times I have been asked ‘is KM back?’ and the answer has to be “It looks like it probably is…..’. KM was a hot topic in the late ’90s …

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The impending collision of Mar & Tech

This week I spoke at the inaugural MarTech Conference in Delhi, and both the excellent presentations and the many off the cuff conversations led me to be a bit concerned about where this market is heading. MarTech is a term that has been used for a few years now, and simply connotes the merging of …

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Can AI ever be bias-free?

In our upcoming book ‘The AI Playbook’ we discuss in some detail the issue of bias in AI. For those that don’t know, AI bias is the phenomena of an AI system giving prejudiced results due to misassumptions in the process. It’s easy to label biases as mistakes, but frequently they are not, they are answers that we do not agree with.

The Resistance to AI

It seems like every week; a technology vendor tells me how their AI product will free workers from mundane jobs and enable them to do more exciting work. And, every week I respond the same way (though sometimes more diplomatically) ‘that is not true.’ As AI works its way through blue-collar jobs, lower-paid white-collar jobs and now into higher-paid professions, that sales pitch that falls flat. In theory, AI automation could free workers from the mundane and create new and more exciting jobs. But in reality, that will seldom happen, workers are made redundant.