This week Microsoft launched Viva, its employee experience platform, building on the foundational work of Project Cortex. Microsoft describes Viva as an organizing layer across 365 leveraging teams. Nothing too surprising there, but where it does get interesting is its ability to co-ordinate insights, alerts, and information across the enterprise.
But, here’s the thing, a couple of years ago, everyone was talking about AI, but few were doing it. This past year things changed fast; now, there is a mad rush to embrace AI or get left behind. But its easier said than done, AI tools, models, and libraries are readily available, but skills, knowledge of specific user needs, and good data are not.
Few saw the potential impact that RPA would have on the market, though many practice a form of revisionism to claim that they did. The fact is that most ‘experts’ saw RPA as a flash in the pan that would have little impact on a mature, stable, and lucrative BPM market. The experts were wrong; …
2020 has been a year of misery, economic crisis, hardship, political upheaval, and of course, COVID 19. So we want to close this year out with a positive, socially distant, and safe celebration of our industry. To that end, we will soon be launching our Innovation Index Report; in this report, we highlight the technology vendors that have stood out and moved the needle for us.
AI has become such a common term it would be easy to think that the addition of a little AI can improve everything. The reality is that no organization ever became more successful by going out and purchasing a ‘bucket load of AI.’ AI does not have any intrinsic value until it is applied to a specific business problem.