Matt Mullen

Image of research notebooks and a pencil

New Report: Work Intelligence

Our new long form (and free) report encompasses Process Mining, Task Mining, RPA, BPM, Workflow Automation, Decision Intelligence, Process Orchestration, Low Code and No Code platforms. As from a buyers, and users perspective, these technologies are all used to automate and monitor business process activities

A Buff-tailed bee on the flower of the Creeping Thistle

Why we need to automate our automation choices, and why we often don’t.

Those who know me well will know that I’m a massive public transport nerd outside my weekday life. Avoid me at parties, but specifically because I’ll end up talking about this. It’s not the trains. It’s more about networks and their interconnectivity, how these networks have grown over time, often through accident rather than design, and how their development tracks against our collective social history.

The former range markers at RSPB Rainham

Google Cloud Next; from cost management to value creation

Google’s cloud business – encompassing everything from computing power to desktop productivity – has suffered an identity crisis throughout its life. For a company that generates an overwhelming amount of its revenue through services outside the cloud business (92% as of Q4 2021), the cloud side of its business seemed to have little direction other than the promise of cost reduction to prospective customers. With this week’s global “Cloud Next” conferences, Google is signaling that it now sees the creation of value as the way to power its next growth phase.

Redwood Tree

Dreamforce 2022: Salesforce summons Genie to enable its real time, customer data wishes

Genie is the culmination of at least a decade’s worth of incremental progress building on top of the core CRM product through both organic development and a significant volume of acquisitions (of relevance here includes ExactTarget, Krux, Mulesoft as the most significant, at the head of a much longer list).

Common Tern

Moments of Action; applying AI to the tasks that matter

There is no shortage of opportunities for organizations and suppliers to identify those moments and create potentially significant value for each. Managing the data-heavy requirements of the AI to enable them, along with governance structures to ensure their efficacy in operation – not forgetting their accuracy in the outcome – remains a challenge.

Transamerica Pyramid, San Francisco CA

Standing up isn’t easy: Industry Verticalization of AI

A significant decision along the path from interesting to useful is where AI technology’s application hits the industry verticalization challenge. Lawyers want AI specific to their legal practice; healthcare insurance providers need AI that understands the complexity and details of healthcare insurance etc. For a technology vendor, the need to meet the requirements of a …

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