Connie Moore

RPA’s Limitations Are Everyone’s Limitations

All established organizations must deal with their legacy IT, with decades of hodge-podge implementations, custom development, and little appreciation for the bigger picture. But the good news is that broken processes that became painfully obvious this year will put business transformation in play for the better. Using RPA systems to hit the organization’s head against figurative brick walls are but a symptom of the work that is ahead of us.

Artificial Intelligence

AI in Digital Process Automation: It’s Complicated

Whenever we discuss trends, the conversations inevitably turn to the future of artificial intelligence and machine learning (AI/ML) in process automation and robotic process automation (RPA). Frankly, I’ve found that most vendors latch on to the idea but have very little substance behind their words in terms of strategy and product roadmaps.

Intelligent Business Automation: The Nexus for Process, Content, Data, AI/ML, and More

Increasingly, my colleague, Alan Pelz-Sharpe, and I are finding substantial convergence and common ground in our coverage areas. (Alan covers blockchain, content, compliance, and AI/ML, and I cover digital process automation, RPA, process mining, and customer experience.) The COVID-19 pandemic is pushing this trend even harder as companies struggle to get their arms around documents, tasks, processes, commerce, and customers so they can deliver products and services more rapidly across ever-morphing supply chains.

Process Mining & the Lost Art of Continuous Improvement

Have you ever wondered where all the Lean, Six Sigma, continuous improvement, and operational excellence practitioners have gone? When the BPM (methodology + software) conversation turned toward digital process automation (software and very little process methodology) much of the continuous improvement conversation went away. Poof–it disappeared, to be replaced by a lot of technical talk.

The Business and Government Landscape in a (Post?) COVID-19 World

COVID-19 has turned the world upside down, changing the lives of individuals and deeply impacting how businesses, governments, and even countries operate. The closest equivalent is how 9/11 changed the world. But the permanency of changes from this pandemic could be even more pervasive than those caused by 9/11.

SAP’s Take on the RPA Market

I just got off an informative and compelling webinar by SAP about its robotic process automation (RPA) offering. The bottom line is that SAP sees RPA and BPM (aka digital process automation) as belonging together.[i] Two direct quotes were “RPA by itself does not do the trick” and “RPA and BPM are two sides of the same coin.”

Missing in Action: Women Executives in the Technology Provider’s C-Suite

Wouldn’t you know it had to happen in the same week that the most prominent woman candidate for president dropped out of the race?[i] A week in which many women, regardless of political party, were left disappointed, waiting for a breakthrough event that was not going to materialize – again?