This past spring, we have been publishing a series of articles on CMSWire on the topic of artificial intelligence. The goal was to demystify the subject and give tips on how and where to get started. These follow on from our in-depth online training course in partnership with AIIM that was released earlier this year.
Twenty years on and workers struggle with the same problems of uniting their digital workplace applications and files into a single and usable screen. Today, enterprise portals are more common, and catchily, branded as digital workplaces, call them what you will, the idea is good, but why have they never really had the impact they promised?
This week I had a chance to catch up with the folks at Dropbox, it’s been a busy time there with the acquisition of HelloSign and the launch of a radical redesign of the Dropbox for Business UI. I have been following the firm (and in full disclosure was a past advisor to them) for quite a few years and watched their growth and transformation with interest. However, what has most interested me about the company is their corporate culture and their approach to design and product development.
Today content and process technology vendors are simply waiting for customers to ask them for Blockchain, but I don’t think that is going to happen as many of those customers are already playing with, and in some cases implementing, Blockchain all by themselves without reference to their legacy ECM or BPM vendor technology suppliers. We have already seen this happen in Government Departments, Supply Chain firms, Healthcare, and Financial Services.
Over time, OneDrive has improved, and its consumer version is now equal to both of its significant rivals. But OneDrive for Business, the commercial version, has struggled to keep pace for several fundamental reasons. The main reason is that it didn’t do an excellent job of syncing files and that it relied on aging SharePoint legacy infrastructure, which wasn’t designed for the cloud. In 2016 Microsoft went as far as to state that OneDrive wasn’t for sharing files at all: that job was for a SharePoint team site. Twelve years on from the first OneDrive release, Box and Dropbox have both had IPOs and now provide file-sharing services to 350,000 businesses between them. At Deep Analysis, our question is whether all that is about is to change. Is OneDrive for Business finally ready for prime time?
Most of the process automation vendors are still having that same business applications conversation with prospects and customers. With the exception of Pega, and to a certain extent Appian, they are no further along on delivering packaged solutions than they were three to five years ago. Why this long fascination with out-of-the-box process applications? It’s because an application sale is much quicker, easier, and potentially more lucrative than a platform sale, which takes much longer to close and involves selling to multiple stakeholders. Selling business applications also gives the process automation vendor much greater competitive differentiation in its target markets.
“Overhauling and modernizing legacy web and commerce systems, particularly those with multiple geographies, products and sites is very difficult indeed,” Pelz-Sharpe said, adding that the Adobe products aren’t the problem, but rather the free-form evolution of a company’s legacy web CMS that can’t just be quickly ripped and replaced. “Web content provides unique challenges as it is, not so much in the form of files; rather, it is made up of strings, links and items of data that have to be assembled dynamically.”
Recently we were contacted by Veritone to request an analyst briefing. At first I wasn’t sure that this was in the scope of our focus at Deep Analysis, but it turned out I was wrong. In short, Vertione is a publicly listed (NASDAQ – VERI) artificial intelligence vendor based in Southern California with roots in media and entertainment. Indeed it is still well known in that world, enabling media firms, studios, and sports organizations to analyze and monetize their digital assets.