Every technology vendor and enterprise that recognizes that humans are the essential ingredient rather than the technology itself, that more data or information is not always better, and that unraveling decades of technology and culture takes time and often a brave leap of faith will be agents of positive change. They will leave behind the hoarders, the tech-obsessed, and the unrealistic in their wake.
It was a pretty easy prediction to make in our October 2021 report on Process and Task Mining that more mining vendors would be acquired by larger process automation vendors. And right on cue Automation Anywhere acquired process mining vendor FortressIQ just days before Christmas. FortressIQ was founded in 2017 and had completed a Series …
Driven largely by the rise in popularity and similarly huge valuations of RPA (Robotic Process Automation), there is the impression that PTM and RPA technologies are tied at the hip. Indeed, RPA projects are likely to be far more successful if the business analysts involved in those projects make use of PTM tools. But that is only part of a much more complex story.
That is a tough pill to swallow for many enterprise software companies, but Box appears to be committed to it. From a buyer’s standpoint, it makes the platform attractive and predictable in terms of cost. From Box’s perspective, it means a short-term hit but much stickier and longer-term relationships with its subscription base.
Salesforce has a vision; much of its work is customer-driven and reflects their needs, rather than the silicon valley norm of inventing things and finding a use for them. But it’s also a huge company, with many moving parts. Though it tells an admirable story, the reality is that so many technology parts and new acquisitions are not easy to balance, integrate, maintain, and manage.
It is worth noting, that what OpenText is doing is in stark contrast to its nearest competitor Hyland (backed by PE firm Thoma Bravo). That has over the past couple of years acquired a blockchain startup (Learning Machine), an RPA vendor (Another Monday) along with open source DAM/ECM vendors (Nuxeo & Alfresco).