Alan

hyland conference

Hyland CommunityLive 2022

Hyland took the plunge this year to return to an in-person (Nashville, TN) customer event. That decision was not an easy one to make. Many other tech firms have been struggling with the same decision-making process in the wake of the pandemic. But thankfully, it worked out well, and Community Live was well attended. So …

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market shifts 2022

5 Years of Deep Analysis & Market Shifts

It’s hard to believe that I founded Deep Analysis five years ago (almost to the day). It’s hard to believe we made it this far and that we are looking forward to the next five. But maybe what is hardest to grasp is just how much our industry has changed over these past few years. …

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EX CX

Crossing the EX CX Divide

Those who have been around a while in this industry know that sales often grow fastest in the toughest of times, as efficiencies need to be made and costs saved. Even so, there is always an on-ramp and readjustment to remind and educate buyers and investors alike that to save money, you need to invest in the right places to make the necessary changes. 

KM EX

KM & EX in 2022

I’m not going to lie; I like it when we get things right at Deep Analysis 🙂 Back in 2019, we published a note on what seemed to be a re-emergence of KM (Knowledge Management), and over these past few years, it has come back with a vengeance.

InfoGov

Info Gov in Stormy Waters

IG is not easily defined or categorized; it is more of a concept than practice. Even so, it’s a critical concept, particularly in a world of information overload, rising IT costs, economic uncertainty, and upheaval. Bringing some order to chaos should be an appealing concept, and if properly guided, a practice that should receive a more welcome embrace than it does today.

ECM Challenges

The Real Challenge of Information Management & Automation

Every technology vendor and enterprise that recognizes that humans are the essential ingredient rather than the technology itself, that more data or information is not always better, and that unraveling decades of technology and culture takes time and often a brave leap of faith will be agents of positive change. They will leave behind the hoarders, the tech-obsessed, and the unrealistic in their wake.

FortressIQ

Automation Anywhere acquires FortressIQ

It was a pretty easy prediction to make in our October 2021 report on Process and Task Mining that more mining vendors would be acquired by larger process automation vendors. And right on cue Automation Anywhere acquired process mining vendor FortressIQ just days before Christmas. FortressIQ was founded in 2017 and had completed a Series …

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m&a

M&A Roundup – Fall 2021

The most exciting deal of the quarter is not a deal at all yet, more just an expression of interest. SS&C, the financial services software firm (that bought Intralinks in 2018), has made a $1.6B bid to take over RPA vendor Blue Prism

process mining report

Why the sudden interest in Process & Task Mining?

Driven largely by the rise in popularity and similarly huge valuations of RPA (Robotic Process Automation), there is the impression that PTM and RPA technologies are tied at the hip. Indeed, RPA projects are likely to be far more successful if the business analysts involved in those projects make use of PTM tools. But that is only part of a much more complex story.