Analyst Notes

Have you ever wondered where all the Lean, Six Sigma, continuous improvement, and operational excellence practitioners have gone? When the BPM (methodology + software) conversation…

Though one can speculate that these deals may not have gone through had they been delayed a week or two, the fact is they did,…

COVID-19 has turned the world upside down, changing the lives of individuals and deeply impacting how businesses, governments, and even countries operate. The closest equivalent…

But tech became detached from reality and showed little compassion or, indeed, common sense at times. Frankly, tech is a sector that has been ambivalent…

I just got off an informative and compelling webinar by SAP about its robotic process automation (RPA) offering. The bottom line is that SAP sees…

Wouldn’t you know it had to happen in the same week that the most prominent woman candidate for president dropped out of the race?[i] A…

We have been ongoing about innovation (or the lack of it) for some time now. And though there is no question that the process and…

Adobe is best known for its Experience & Creative Cloud businesses. For over the past decade, it has become the dominant force in Customer Experience…

RPA, as an intelligent automation platform, will transform enterprise priorities: from a focus on technology adoption to process transformation, from number-of-bot measurement to process improvement…

One way or another enterprise search is going to be headline news again this year! Let’s work together to ensure the news is ultimately good…

The robotic process automation (RPA) and digital process automation market have just received a big jolt that promises to be a harbinger for consolidation in…

For years now, the term ‘legacy’ ECM system has been synonymous with the word FileNet, the firm purchased by IBM back in 2006. It’s a…

So this past year we dedicated time, resources and partnered with Sao Paolo based ImageWare, to research in more detail how the Brazilian ECM market…

I was recently interviewed by TechTarget journalist Mark Labbe, regarding the need for regulating AI (Artificial Intelligence). The interview was prompted by the release of…

Hiding our heads in the sand and pretending there is not a problem, is not going to cut it anymore. The concerns over bias and…

Experience has taught us never to read too much into senior executive changes at prominent software companies. For sure, when a CEO is replaced, you…

Advent doesn’t start yet so it’s not too late to get a ‘bah humbug’ piece published in 2019… so here goes. This past year at…

Once again, I have to spend time with Law Enforcement and Lawyers; fortunately, this time around, it’s at the EnFuse OpenText conference in Las Vegas.…

RPA vendors want to automate more sophisticated processes, BPM vendors wish to capture more regular transactions. Content management firms want to gain more insight into…

Large File Transfers (LFT’s), in other words, files over 40MB have long been a challenge. Most systems max out below that level and either reject…

This past week I was speaking and running a workshop at the annual ARMA event, this year held in the home of country music, Nashville,…

I recently attended a women’s event at ASG Technologies’ Evolve conference. Women in Technology always grabs my attention. I’ve participated in and led many such…

Microsoft recently acquired the Alberta, Canada based file migration company Mover. It’s an interesting acquisition that though unsurprising, illustrates the challenges that firms like Microsoft,…

For the past six months, I’ve taken a deep, research-driven look at the state of the market for digital process automation. The result? Take a…

As AI works its way into the enterprise, we have noticed one particular term gaining traction, that of ‘Deep Learning.’ Both in conversations with buyers…

Dialectic – The tension or opposition between two interacting forces or elements Technology vendors cannot resist telling industry analysts that they replaced their rivals (Documentum,…

We are currently finalizing a new report on Enterprise Blockchain. This research has allowed us to spend time looking at the market globally, its trajectory,…

But the dark horse seems to be Oracle, who have quietly yet steadily creeping up on the inside track. It started innocuously enough with the…

KM (Knowledge Management) has been a recurring topic in the past year. It keeps coming up again and again in the most diverse of situations,…

Artificial Intelligence (AI) and Machine Learning (ML) techniques have evolved and it is now much easier than ever to use these to implement personalization now.…

Recently I spoke at the inaugural MarTech Conference in Delhi, and both the excellent presentations and the many off the cuff conversations led me to…

This month we launched our first Enterprise Blockchain Market Forecast. In it, we detail how the market is shifting away from the stealthy and steady…

Pretty much all enterprise content should now be stored and managed in the Cloud, for that was the bold analyst prediction circa 2008. The reality today…

In our upcoming book ‘The AI Playbook’ we discuss in some detail the issue of bias in AI. For those that don’t know, AI bias…

Though under-reported at the time, Salesforce (one of the largest enterprise software firms) made a set of announcements this year regarding Blockchain. On the surface,…

It seems like every week; a technology vendor tells me how their AI product will free workers from mundane jobs and enable them to do…

This past week OpenText announced a partnership with Google Cloud (GCP), that announcement lifted OpenText’s share price to his highest ever level. At first blush,…

This past spring, we have been publishing a series of articles on CMSWire on the topic of artificial intelligence. The goal was to demystify the…

Here is our research agenda for the coming year – it may change and will certainly be updated but hopefully this provides you some insight…

Twenty years on and workers struggle with the same problems of uniting their digital workplace applications and files into a single and usable screen. Today,…

This week I had a chance to catch up with the folks at Dropbox, it’s been a busy time there with the acquisition of HelloSign…

Every technology vendor and investor needs and wants to know the size of their target market and its potential for growth. They can’t run or…

Today content and process technology vendors are simply waiting for customers to ask them for Blockchain, but I don’t think that is going to happen…

Over time, OneDrive has improved, and its consumer version is now equal to both of its significant rivals. But OneDrive for Business, the commercial version,…

Most of the process automation vendors are still having that same business applications conversation with prospects and customers. With the exception of Pega, and to…

“Overhauling and modernizing legacy web and commerce systems, particularly those with multiple geographies, products and sites is very difficult indeed,” Pelz-Sharpe said, adding that the…

Recently we were contacted by Veritone to request an analyst briefing. At first I wasn’t sure that this was in the scope of our focus…

Finding value within mountains of unstructured data is both the challenge and the opportunity. Organizations have amassed millions, and in some instances billions, of files…

The first thing to note is Salesforce is no longer trying to compete with IBM Watson. Rather than leading with AI as a broad solution,…

First, let’s put Cisco into context. Cisco is a giant with over 60,000 partners generating 85% of its revenue. Technology firms that sell through partners…

My colleague, Alan Pelz-Sharpe, and I spent time with Alfresco at its annual analyst event. The product updates and customer examples were interesting, and the…

Deep Analysis is truly delighted to announce that today, Connie Moore has joined our team. Connie is an industry analyst legend, having spent over 20 years…

When you think about it, finding the right starting point for information governance is often the biggest stumbling block for any governance initiative. As we…

Once a year Information Management professionals travel from around the world to attend the AIIM Conference. It is the premier event for networking, education and…

I find the world of OpenText observers fall into two well defined camps. The first camp believes that OpenText’s business is in serious decline and…

To be fair, Artificial Intelligence and Machine Learning have been used for a long time in enterprise applications but their usage has really been for…