Month: May 2019

Will the Market for Packaged Process Automation Apps Ever Take Off?

For years the intelligent process automation (i.e. BPM software) vendors have dreamed of building out-of-the-box process applications. They have envisioned suites for a wide range of functional applications (e.g. invoice processing, on-boarding, expense reporting, and travel requests) and compliance software that appeals to all industry sectors. They’ve also envisioned a deep vertical dive into apps …

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A Digital Transformation gone predictably wrong

The Hertz Corporation has sued Accenture for a failed “Digital Transformation Program”. I was going thru the detailed complaint with Alan Pelz-Sharpe and it is a fascinating read. Seems like a “project management 101” level disaster. Issues mentioned include: – delays in delivery – Deliverables not as per agreement – Usability issues – Standards not …

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