Research and Advisory Services that look beyond the horizon

Our services are solely focused on the perspectives and needs of real world buyers and users of technology. We specialize in analyzing new and emerging market opportunities.

Latest Analyst Notes

The Resistance to AI

It seems like every week; a technology vendor tells me how their AI product will free workers from mundane jobs and enable them to do more exciting work. And, every week I respond the same way (though sometimes more diplomatically) ‘that is not true.’ As AI works its way through blue-collar jobs, lower-paid white-collar jobs and now into higher-paid professions, that sales pitch that falls flat. In theory, AI automation could free workers from the mundane and create new and more exciting jobs. But in reality, that will seldom happen, workers are made redundant.

Googling OpenText

This past week OpenText announced a partnership with Google Cloud (GCP), that announcement lifted OpenText’s share price to his highest ever level. At first blush, the excitement seemed odd, as frankly, everyone has a partnership with Google, Amazon, and Microsoft. Working to unpack the real relevance of this deal for both OpenText & Google reveals an intriguing partnership strategy.

AI Training for Information Professionals

This past spring, we have been publishing a series of articles on CMSWire on the topic of artificial intelligence. The goal was to demystify the subject and give tips on how and where to get started. These follow on from our in-depth online training course in partnership with AIIM that was released earlier this year.

Research Agenda – 2019-20

Here is our research agenda for the coming year – it may change and will certainly be updated but hopefully this provides you some insight into what we are working on. As always if you have any suggestions or feedback reach out as we want to be sure our work is relevant, timely and of value!

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